Member Benefits

1. Rewarding credit only applies exclusively to members, members must be logged in during checkout to be entitled to get rewarded. If the customer ticks "I want to become a member" during checkout, he/she will not be considered as logged in and thus, even if the order amount meets the minimum purchase condition, the customer will not receive reward credits

2. The System will only send credits to members when their orders are in "Paid" status and have met the minimum order amount requirement:

If the unpaid order is edited/split in the unpaid state, the system will determine whether to send the reward credits according to the new order amount after the parent order is updated to Paid.
Child orders (order number ending with A to Z) will not be processed after the order is split.
3. The system will only offer the reward credits after the order amount still fulfills the criterion after being deducted by discounts including store-wide/custom product discounts, member tier discounts, store credits, the delivery fee, and payment fees.

4. The rule for offering the order reward credit is that when the payment status of the member's order is changed to "Paid", the system will check whether there is a logged-in member when the order is placed, and whether the amount of the order meets the current order reward credits conditions. The time when the order is established is not considered.

If the member’s order is changed to "Paid" at the moment, and the order reward credits feature is not enabled, the member will not receive the credits.

For example,

Merchant A enables the order reward credits feature on Double 11 (11/11). Only the member orders whose payment status is changed to "Paid" on 11/11 can get the credit.

If Merchant A disables the order reward credits feature after 11/11 23:59, if a member places an order on 11/11, but the payment is completed after the feature is disabled at 11/11 23:59, even if the order meets conditions for order reward credits, the member will not receive the credits.

However, if a member placed an order before 11/11, but completed the payment on 11/11, since the store has enabled the order reward credits feature at the moment of payment, if the order amount placed by the member meets the conditions of the order reward credits, the member will receive the credits.

5. After the order reward credits are offered to the customer, even if the order status is updated to "Cancelled", the system will not retract the credits automatically. Merchants can deduct it manually after case-by-case consideration. 

6. If the payment status of a customer’s order is changed to "Paid" while a store is closed, the system will not automatically send out order reward credits.